OUR GENERAL TERMS AND CONDITIONS.

Tech My Space

General Terms and Conditions

Please read in full, tick all parts that apply, then sign and date at the end of the page. This forms part of the contract between you and TechMySpace Ltd, by placing an order it is understood that the terms have been understood and accepted. This document “TechMySpace Terms and Conditions”, hereafter referred to as the “Agreement”, is agreed between TechMySpace Ltd, with offices 43A Ravenoak Park Road, Cheadle Hulme, Cheshire, SK87EH, hereafter referred to as “TechMySpace Ltd”, “TMS”, “us” or “we”, and the person or party identified in the associated Registration Form or Reseller contract. In the case of a company application, this is the person signing on the company’s behalf and who by registering acknowledges having power of representation for that company. This person is hereafter referred to as the “Customer”, “End User” or “you”.

1: GENERAL

1.1 All work covered by a Public Liability Policy to 1 Million UK Pounds.

1.2 Guarantees only apply to products and services while installed in their original location.

1.3 Most work is photographed for QA and our records, they may be published, including the internet unless stated in writing.

1.4 We will endeavour to remove identifiable features dates, faces, registrations, features etc.

2: PAYMENTS

2.1 Deposits are payable on future work over £100 to conformation of the order.

2.2 Scheduled work over £500 require staged payments. 50% to confirm order, 30% once hardware is installed, Final 20% once commissioned.

2.3 Cheques are accepted but due to banking charges are subject to a £10 supplement each, BACs is free.

2.4 Hardware may not be ordered until the deposits clears, delays thus caused are not within TMS’s control.

2.5 All hardware and software remain the property of TMS until paid in full, including any additional work undertaken.

2.6 Payment terms are 30 days. After 45 days we reserves the right to add any recovery cost to the invoice including interest at 10% per month.

3: CANCELLATIONS 

3.1 Deposits will be returned up to a week before the installation date, less the amount of hardware/software and time that has been spent on the project.

3.2 Due to design of bespoke systems the cost of design is often high and the hardware non-returnable.

3.3 If the amount spent between conformation and cancellation is more than deposit then TMS reserves the right to invoice the difference.

3.4 Appointments cancelled less than 24 hours before due, maybe considered a missed appointment.

4: MISSED APPOINTMENTS and THIRD PARTY DELAYS 

4.1 Maybe charged at the standard callout (£50) and hourly rate (£25/person) unless quoted differently.

4.2 In special circumstances this charge maybe reduced or waved if the job is completed on the second visit.

5: CCTV SYSTEMS 

5.1 All systems are installed within the current guidance.

5.2 TMS takes no responsibility for changes made after installation, for example but not exclusively:  Moving, re-aiming cameras, lighting changes, plant growth, dirt or damage, physical damage etc.

5.3 CCTV relies on many different technologies which are not within the control of TMS. Including but not exclusively:  Power, Hardware, Software, Data Storage, Broad Band and Lighting.

5.4 It is always assumed the customer has unlimited communication (both phone and BB) unless informed in writing.

5.5 CCTV is a passive deterrent and TMS is not responsible if an incident occurs and whether or not it is captured.

5.6 Privacy is often impacted and no system is totally impenetrable, the customer must understand the implications.

5.7 These systems are used for many reasons, and often impact privacy, the customer must understand them.

PLEASE READ: Password, Communication and Software.

6: CHANGES and MODIFICATIONS

6.1 Systems are designed on the information given by the customer or as understood during the quotation.

6.2 If the customer changes the specified design, it is likely the quote will also change.

7: COMMUNICATION – PHONE, BROAD BAND, Wi-Fi and NETWORKS

7.1 Repairs can only be undertaken in the present, although likely issue will be highlighted, future problems cannot always be foreseen.

7.2 Broadband speeds can often be increased but are subject to many external factors and can fluctuate.

7.3 Mobile Top Ups are required for certain systems, these are paid for directly by the customer both at the time of installation and in the future.

7.4 TMS can advise on the current cost but the total charges will depend on the customers use and any changes to the tariff by the service provider.

7.5 Changes or replacement of network components can affect other systems, corrections maybe be chargeable.

PLEASE READ: Passwords, Software.

8: SOFTWARE – CHANGES and UPDATES

8.1 Some systems allow remote monitoring/modification, which is cheaper than site visits, if it is not required, the customer must notify TMS in writing and change the passwords immediately after a site visit.

8.2 Phone Apps are usually free but often require the customer to have an active account.

8.3 Once the installation is complete, TMS’s has no control over the customer’s hardware or software.

8.4 We will endeavour to ensure the software irrespective of changes functions correctly during the first 3 months.

8.5 After 3 months, advice will be given but site visits maybe chargeable.

9: ALARMS

9.1 Alarms are only ever a deterrent and TMS cannot be responsible if a break-in occurs, however caused.

9.2 Whilst every effort is made to ensure the alarm will be activated during a break-in, this can never be guaranteed and as such, no losses thus caused can be insured or claimed from TMS.

9.3 The implications of security are rarely understood, please ask if you are unsure.

PLEASE READ: Passwords, Communications

10: LIGHTING

10.1 Aesthetic projects are often very objective, TMS takes very effort to understand and implement the customers’ requirements. It is often not until the system is installed that a full visualisation can be made to the customer.

10.2 In the unlikely event that changes are required, TMS reserves the right to invoice for any addition work required.

11: ACCESS SYSTEMS

Are used for many reasons and often impact safety and security, the customer must understand them. 

READ: Passwords, Communications and Software.

12: PASSWORDS

All customers are advised to change passwords and PINs after the installation is complete.

12.1 If the customer is unable to change the passwords/PINs, then TMS can undertake this process but no copy will be stored, as such TMS takes no responsibility for recalling them. 

12.2 If a PIN is required to undertake any work, it is recommended that temporary PIN is created and the system is reverted back to the original when the work is completed. 

12.3 Quotes are based on all passwords, PINs, user names etc. being available, otherwise the quote may increase.

13: WELFARE and FACILITIES

Unless otherwise stated, it is assumed the following facilities will be available:-

Access is required both inside and outside whilst work is in progress, unless stated otherwise.

Water For washing and drinking.

Toilet Is available free of charge within reasonable distance from the point of work.

Power Mains (240VAC) or 120VAC if onsite.

Lighting Is adequate to allow safe access whilst work is in progress.

Ground Is safe and stable. If scaffolding is present it has a current certificate.

Parking Is available free of charge within reasonable distance from the point of work.

Safety Site introductions will be charged at the standard hourly rate.

Permit Required to drill, work at height or heat etc. must be disclosed during the quotation phase.

If these requirements are not available or have not be disclosed in writing during the quotation phase, TMS reserves the right to invoice for any additional costs.

14: MISCELLANEOUS

14.1 TMS Cannot be held responsible for system failures however caused or consequential implications.

14.2 Where decorating is disturbed the cost of redecorating is not included unless expressly stated in quotation.

14.3 Installations to be tested weekly and TMS notified of any issues. Details will be given during the Demo.

14.4 Repairs to any existing faults found are not included in this quote.

14.5 If faults require fixing to achieve the original job, TMS reserves the right to fix these and invoice for the work.

14.6 Where possible addition faults/issues will be discussed, along with the options and their affects.

14.7 All hardware supplied and fitted by TMS is guaranteed for 12 months, excluding customer supplied equipment.

If you have any questions on the above, please get in touch using our contact page.